Shipping policy

Shipping Method Selection

When placing an order with us, you have the flexibility to choose from a diverse range of shipping methods. Our primary shipping partners include YunExpress, DHL, and other reliable carriers. It's crucial to note that each shipping method comes with its own unique set of shipping fees and delivery timeframes. 

Shipping Time

Processing time is 1-3 days on most orders. The Standard Shipping Time is 6-15 days.

The delivery time for your order depends on the shipping method you choose. It's important to note that these timeframes are merely approximate. They can be influenced by a multitude of factors, including customs clearance processes, the efficiency of the destination country's postal service, and unforeseen occurrences.

Remote Country Shipping Times
For packages shipped to remote countries and regions, shipping times are often longer. As mentioned before, tracking information for these shipments may also be limited or unavailable during certain stages of transit.

Tracking the Shipment

Tracking Platforms
You can easily track the shipping progress of your orders through the tracking websites provided by us or other reliable third-party tracking platforms. Once your order is dispatched, you will receive a tracking number and instructions on how to access the tracking information.

Remote Country Tracking Limitations
For shipments to some remote countries, the shipping information may not be updated in a timely manner. In such cases, we recommend reaching out to the local post office in the destination country for more accurate and up-to-date information regarding the whereabouts of your package. Although the tracking details may be sparse, the local post office should be able to provide some insights into the status of your shipment.

Order Processing Time

The standard processing time for orders is 1-3 business days. During this time, our team will verify the order details, ensure product availability, and prepare the items for shipment. We strive to process orders as quickly as possible to ensure timely delivery. However, during peak sales seasons or in case of unforeseen circumstances such as product shortages, the order processing time may be slightly extended. You will be notified if there are any significant delays in the processing of your order.

Shipping to Remote Countries

Tracking Information Limitations
For packages destined for certain remote countries and regions, tracking information may be limited or unavailable. These areas often rely on slow postal shipping services with infrequent flight schedules. As a result, during transit, most packages may be held at the destination station waiting for flights, and no tracking updates will be available during this time. If a buyer has not received their goods, it is recommended that you first contact the local post office in the destination country. Please note that further inquiries or attempts to urge tracking information from third-party websites may not yield accurate or useful results.

Customs Clearance Challenges
Some remote countries may pose difficulties and delays in customs clearance. Examples of such countries include, but are not limited to: Haiti, Kyrgyzstan, Madagascar, Mauritius, Kazakhstan, Nepal, Nicaragua, Eswatini, Jamaica, Ecuador, Chile, Bolivia, Argentina, Uruguay, Egypt, Sudan, Libya, Angola, Bahamas, Benin, Belize City, Burundi, Grenada, Cuba, Pakistan, Paraguay, Guatemala, Reunion, Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana. In the event of a dispute related to customs clearance issues in these regions, please refer to our subsequent policies, as they will serve as crucial references for resolving the matter.

Shipping Fee Changes

We periodically review and adjusts shipping fees in line with the pricing changes of our third-party carriers. 

Reshipment

In the event that a product is returned to the sender or carrier due to reasons attributable to you, such as an incorrect address provided, inability to contact you, or refusal of delivery, we will notify you in advance. If the carrier offers a reshipment service, you may be required to pay the reshipment fee. Failure to do so may result in you bearing the associated losses, including the cost of the product and any original shipping fees.

Remote Fees

To ensure the smooth and timely fulfilment of orders, especially when shipping to certain remote countries, there may be additional remote fees. These fees are necessary to cover the extra costs associated with expediting the shipping process or dealing with unique logistical challenges in these regions. The details of such fees will be clearly communicated to you during the order placement process or as soon as they are applicable.

Liability Exclusions

We shall not be held liable for any damage, loss, delay, or non-delivery of packages under the following circumstances:

A. Force Majeure
"Force Majeure" encompasses unforeseeable events that are beyond our control, such as earthquakes, fires, snowstorms, storms, heavy fog, and extreme weather conditions; protests, terrorist incidents, traffic accidents; changes in laws, regulations, policies, or actions, decisions, or orders of government or judicial authorities; and violent crimes like robberies.

B. Goods-Related Defects
Damage caused by the natural characteristics, inherent defects, or normal wear and tear of the goods.

C. Customer-Induced Delays
Goods delivery may experience delays or fail to be completed due to reasons attributed to the customer. In cases where a package cannot be delivered, such as when the customer provides an incorrect delivery address or is unreachable, it is your responsibility to promptly contact the local courier to arrange for the pickup of the goods. You will also be accountable for any additional costs that may occur. Should the package remain in the carrier's overseas warehouse beyond the free-warehousing period, the carrier has the right to automatically dispose of the package, and we will not assume liability for any resulting losses.

Governing Law
These Terms of Service and any separate agreements where by we provide you Service shall be governed by and construed in accordance with the law of Hong Kong.